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Windows 10 - My game isn't working at all

Fresh Installation for Windows 10


The first thing to try is a fresh installation of the game you want to play on your new Windows 10 operating system. This can be accomplished through the following steps:


1) Remove the game. You can remove a game by choosing 'Software' in your Control Panel. You will see the game displayed in the list of programs. Select it and click 'Remove'.
2) Download the game from www.zylom.com and install it again. If you bought the game the fastest way to download it again is via 'My Account' at the top right hand side of your window. On the following page you see a list of your purchased games. Just click on the game you wish to re-install and select 'Download'. Should you miss a game in this list, you may have bought it with a different e-mail and/or player account. Please contact our Customer Support team with those details and we will be able link your game to the correct account.
3) You can also download the game again from our games list.


Compatibility Mode


If the fresh installation didn't solve the problem, try changing the compatibility mode:
1) Click the Windows Logo button at the bottom left-hand side of your screen.
2) Click 'All programs'.
3) Scroll down to the 'Zylom' folder.
4) Click on it and you should see the game. Click on the game with the right mouse button and then click 'Properties'.
5) Click the 'Compatibility' tab.
6) Set a tick in the 'Reduced color mode' box (the box below it should now show 16-bit (65536) color) and click 'Apply'.
7) Now start the game again.

If this did not work, then please try the following:
1) Click the Windows Logo button at the bottom left-hand side of your screen.
2) Click 'All programs'.
3) Scroll down to the 'Zylom' folder.
4) Click on it and you should see the game. Click on the game with the right mouse button and then click 'Properties'. Click the 'Compatibility' tab.
5) Under Compatibility mode set a tick in the box next to 'Run this program in compatibility mode for: Windows 7'.
Should this not improve the game, please contact our Customer Support team.


Specific Windows 10 Questions and Answers


1. I upgraded to Windows 10 and my games download and install but they will not open on my computer.
Some of our games may not be compatible with Windows 10 and as a result they will download and install, however when you click to open the game, nothing happens. You can try the following steps as this should resolve the problem and allow the games to open:

  • Right-click on the game icon from the desktop and choose 'Properties'.
  • Select the 'Compatibility' tab.
  • Check 'Run this program in compatibility mode for: 'Windows XP (Service Pack 3)'. Please also try this by choosing the 'Windows 7' option if Windows XP does not work.
  • Importantly, make sure you check the box 'Run this as an administrator'.
  • Click 'Apply' and then OK.
  • Start a game. You should now be able to play this game.
    2. I now have Windows 10, however my games won't open in full screen mode anymore.
    This is a known issue for Windows 10 users, however we do have a fix for this. Please follow the below steps as this should resolve the problem and allow you full screen access to your games:
  • Right click on the game icon, choose 'Properties'.
  • Then go to the 'Compatibility' tab and scroll down, check the box of 'Reduced color mode'.
  • In the dropdown menu below that box, choose '16-color bit'.
  • Then click on 'Apply' and try again to play the game.
    If the above steps do not work, you can also try the following steps:
  • Right click on the game icon.
  • Select 'Properties' and then the 'Compatibility' tab.
  • Then click on: 'Run compatibility trouble-shooter'.
    The following steps have also been tested to resolve the problem:
  • Right-click on the game icon from the desktop and choose 'Properties'.
  • Select the 'Compatibility' tab.
  • Check 'Run this program in compatibility mode for: 'Windows XP (Service Pack 3)'. Please also try this by choosing the 'Windows 7' option if Windows XP does not work.
  • Importantly, make sure you check the box 'Run this as an administrator'.
  • Click 'Apply' and then 'OK'.
  • Start a game. You should now be able to play this game.
    Another solution is the following:
  • Right-click on your desktop and choose 'Properties' - 'Settings' - 'Advanced'.
  • Click on the tab with the name of your video card on it, i.e. Intel, GeForce, AMD Radeon, etc.
  • Choose 'Graphic Properties' - 'Device Settings' and check the Full Screen box.
  • These settings and tabs may be named differently on your PC, depending on your video card.
    3. My game is not working properly on Windows 10, the game is constantly flickering. How do I solve this?
    If your game is flickering on Windows 10, you need to change the screen size from Fullscreen to Window mode. Unfortunately, it's not possible to fix this issue in Fullscreen mode. This is because we are dependent on external game developers, who can't always fix their games for newer Operating Systems, such as Windows 10. You can change the screen size in-game by choosing Window mode in the Options menu. Alternatively you can press both the 'Alt+Enter' key during the game.

    4. I get a blank screen and/or my game suddenly stops working.
    This is usually in relation to screen resolution settings and in some cases (particularly with older games), you can simply adjust these settings to get the game working correctly as follows:
  • Right click on the game icon, choose 'Properties'.
  • Then go to the 'Compatibility' tab, scroll down and check the box of 'Run in 640 x 480 screen resolution'.
  • Click on 'Apply' and try to play the game again.

 

How can I update Windows 10 to fix issues with games?


Use the Winver Dialog and Control Panel You can use the old standby ?winver? tool to find the build number of your Windows 10 system. To launch it, you can tap the Windows key, type ?winver? into the Start menu, and press Enter. You could also press Windows Key + R, type ?winver? into the Run dialog, and press Enter. "The second line here will tell you which build of Windows 10 you have. Again, the version number is in the form YYMM, where 1511 means the 11th month of 2015. You?ll also see the edition of Windows 10 you?re using displayed in the winver dialog. It states ?Windows 10 Home? in the screen above. " How to update to the latest build?

  • Assuming you're using Windows 10 via the new Start menu, click the Start button and then click the option for PC settings.
  • At the PC settings screen, click the setting for Update and recovery.
  • At the Update and recovery screen, click the option for Preview builds.
  • At the Preview builds screen, click the button to Check now.


Windows will tell you if a new build is available and display a Download now button. If not, a message appears telling you that no new preview mode was found.
** If it did not find a new version, make sure you ticked the check box ?Check for updates online? and Check again.

  • Assuming a new build is available, click the Download now button. Windows will start downloading and then install the new build.
  • After the build has been installed, Windows prompts you to reboot your PC.
  • Reboot, log back in, and the new build will be ready and waiting.
  • At the Preview builds screen, click the button to Check now.


You can confirm that you're running the latest build by looking at the lower right portion of the desktop. You'll see the label Windows Technical Preview Evaluation Copy followed by the number of the build.
Should this not improve the game, please contact our Customer Support team.

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