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How do I lower my security settings

Your difficulty downloading or activating the game is most likely caused by interference from an Internet security application or a security setting within your operating system.

To correct your problem, please follow the troubleshooting steps below. Perform these steps in order, and after you have completed each step, start your product to check if the problem has been resolved.

Note: Some instructions below may require that you change settings in or deactivate a third-party product. Zylom Games is not able to provide specific information or instructions on third-party software. For more information, please refer to the product documentation in the help files, a printed manual, or on the Internet. You may also be able to contact the product publisher's technical support department for further assistance.

A. Download Managers

B. Pop-up Blockers

C. Internet Explorer Settings

D. Proxy Servers

E. Antivirus / Firewall / Spyware Blockers


Note: Due to the wide variety of Internet security applications, we are unable to provide product-specific instructions. Please consult with your product's manual or help documentation for further instructions.

A. Download Managers

If you are using a Download Manager such as Real One, Download Accelerator Plus, GetRight, or Netscape Smart Download, you will need to disable it. These download managers do not work properly with our software and will interfere with the download, installation, and activation of your product.

B. Pop-up Blockers

Pop-up blockers may interfere with product activations. Temporarily disable any pop-up blocker that is currently running until the product has been installed.

C. Internet Explorer Settings

Our licensing system uses Internet Explorer and some IE security settings may interfere with the product activation. To fix the problem, please follow the steps below.

1. Start Internet Explorer.

2. Click Tools and then click Internet Options.

3. On the General tab under Browsing History click Delete. On the Delete Browsing History window, select the checkbox next to Temporary Internet Files. It is ok to leave the other options unchecked. Click Delete Files. When you see the confirmation prompt, click Yes, and then click Close.

4. On the Security tab, click Trusted sites then click Sites.

5. Uncheck the "Require server verification" box.

6. In the "Add this Web site?" box type or paste:

itm.zylom.com

7. Click Add. Once the entry has been added, click Close.

8. On the Privacy tab, move the slider to Medium and then click Apply.

9. Click OK then exit Internet Explorer.

Note: If the activation is successful after performing these steps, you can reset the settings to their previous positions.

D. Proxy Servers

Our product downloads do not work through proxy servers. Ensure they are disabled in Internet Explorer.

1. Start Internet Explorer.

2. Click Tools and then click Internet Options.

3. On the Connections tab, click LAN Settings.

4. Uncheck "Automatically detect proxy settings."

5. Uncheck "Use a proxy server for your LAN," then click OK.

6. Click Apply and then click OK.

E. Antivirus / Firewall / Spyware Blockers

Products from Zylom Games and our partners are virus and spyware free. Internet security applications including virus scanners, firewalls, and spyware blockers may sometimes give a false reading which can interfere with our software activation process.

If you're seeing an adware alert at the beginning of the download, it is most likely caused by the advertisement that we display on our download manager application. Please be assured that this is not a virus or malware. The advertisement is only displayed during the game download, and it won't be downloaded, installed or saved on your computer.

To correct this issue you have several options:

1. Temporarily disable your security application until you have downloaded, installed, and activated your product.

Note: Zylom strongly recommends that you re-enable your security software after activating your product. Disabling your security software is of your own discretion, and Zylom disclaims any liability or claims for damage arising from your decision to disable this program.

2. You may be able to exclude the file in your security application. To mark the product as safe, refer to your security application's product manual or help documentation for further instructions.

 

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